Refund Policy
Effective Date: November 1, 2023
At Bombay Hill Fruit Centre, your satisfaction with our products and services is of utmost importance to us. We strive to ensure that you have a seamless and enjoyable shopping experience with us. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting and processing refunds.
Contact Customer Support: Reach out to our customer support team by emailing us at info@bombayhillfruitcentre.co.nz or calling +64 221 011361. Please provide your order details and the reason for your refund request.
Assessment: Our team will assess your refund request and may request additional information or evidence, such as photographs of damaged or defective items, to facilitate the process.
Refund Approval: If your refund request is approved, we will process your refund within 7 working days. The refund will be issued through the same payment method used for the original purchase.
- Change of Mind: We do not provide refunds for products that you simply changed your mind about or no longer want. We recommend reviewing your order carefully before completing your purchase.
- Late Requests: Refund requests submitted beyond 24 hours of receiving your order for damaged or defective items may not be eligible for a refund.
- Items Not in Original Condition: Products that have been opened, used, or are not in their original condition may not be eligible for a refund.
- Delivery Charges: Delivery charges are non-refundable unless the refund is requested due to our error or a damaged/defective product.
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team. We are here to assist you.
- Email: info@bombayhillfruitcentre.co.nz
- Phone: +64 221 011361
We are committed to providing a fair and transparent refund process to ensure your satisfaction with your shopping experience at Bombay Hill Fruit Centre. Thank you for choosing us for your grocery needs.